FAQs

I just ordered a bag online and selected 'St. John's Pick-up.' How/when can I get my bag?
Once you've placed an order online and selected the 'pick-up' option, we will package up your bag at the studio and it will be there waiting for you.  We are open every Wednesday, 10am-5pm for pick-ups; please click here for our studio location
Where can I purchase a Ragmaw bag?
You can purchase a Ragmaw bag right here on our website! Just click on the 'SHOP' link above to see our current stock.
You can also view and purchase Ragmaw pieces at our studio, WEDNESDAYS 10am-5pm --- we are located at 175 Water Street (2nd floor), St. John's, NL 
 
 
Where do you ship? 
Ragmaw products can be shipped worldwide. Canada Post is our primary choice for shipping; charges to ship outside of Canada will vary. Please feel free to contact us if you have any shipping queries, info@ragmaw.com
 
 
What if I live in St. John's? How can I get a bag? 
If you are living in the St. John's area, you can purchase your bag online and we will ship it out to you for a flat fee of $10! 
 
If you find it more convenient to pick up a bag that you've seen online, you can visit our studio on Wednesdays 10am-5pm. If you wish to reserve a bag that you love from the website, just choose the 'pick up' option for shipping. We will hold your bag at the studio - but remember, pick-ups can only be done on Wednesdays 10am-5pm.
Do you take orders for custom/commisioned pieces?
Sorry, we do not take custom orders.  However, the majority of our bags are one-of-a-kind pieces, which makes them totally unique to their owner!
 
I would like to reserve a bag that I've seen online but I want to keep browsing first - will my bag be held in the online shopping cart?
​A bag purchase is only confirmed once the checkout process + payment has been completed. Placing a bag in the shopping cart does not guarantee purchase.
Can you hold a bag for me?
So sorry, we cannot hold bags without full payment. 
I missed a sale, can you apply a discount that was previously offered? 
So sorry but we cannot apply discounts after a sale or discount offer has ended.
I have an idea for a product that I'd like to have made. Would you produce this item for me at your studio for a fixed cost?
No, sorry, we do not produce designs/ideas/items for other businesses. We are solely focused on the development of our own flagship and wholesale lines. 
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© 2019 Ragmaw 

St. John's, Newfoundland