FAQs

WHERE CAN I PURCHASE A RAGMAW BAG?

You can purchase our bags here on our website. We ship all orders as quickly as possible from our studio in St. John's. Add your item to your cart and proceed through to checkout. Our website accepts secure payment via credit card and PayPal.  Currently, our website shows many items as 'sold out' but we do a large re-stock every Thursday evening.

DO YOU HAVE A SHOP THAT I CAN VISIT IN PERSON?

Currently, our flagship showroom+shop is closed. We recently expanded our manufacturing site into our former showroom space in order to increase our production capacity. Because this space houses industrial machinery, we cannot open it up to the public. We may reopen a showroom in the future.  Our online shop has always been our primary focus and we provide the best selection through our website.

 

WHAT IS YOUR RETURN POLICY? WHERE DO YOU SHIP?

You can find our return policy here.

Please note, our website will only allow you to complete a purchase once you have manually checked a box to confirm that you have read our policies.

 
 
WHERE DO YOU SHIP? I ORDERED A BAG ONLINE BUT IT HASN'T ARRIVED. WHY?
Ragmaw products are shipped anywhere within North America. 
DO YOU TAKE ORDERS FOR CUSTOM/COMMISSIONED PIECES?
We do not take custom orders. 
I ORDERED A BAG ONLINE BUT IT HASN'T ARRIVED. WHY?
Due to increased demands on mail carriers during the COVID-19 pandemic, deliveries are moving more slowly.  When your bag ships from our studio, you will receive an automated email from Canada Post (with tracking information); please follow the progress of your order there. When placing your order, please enter an email address that you use regularly; automated emails with your order confirmation and tracking information will be sent to that email address (double check that your email address is entered correctly).  You can also contact Canada Post by telephone, with your tracking number, if you want to confirm the location of your parcel at a given time.
I WOULD LIKE TO RESERVE A BAG THAT I'VE SEEN ONLINE BUT I WANT TO KEEP BROWSING FIRST -- WILL MY BAG BE HELD IN THE ONLINE SHOPPING CART?
​A bag purchase is only confirmed once the checkout process + payment has been completed. Placing a bag in the shopping cart does not guarantee purchase.
 
DO YOU OFFER A LOCAL PICK UP OPTION?
The Ragmaw Design House headquarters are located in in St. John's, Newfoundland; our manufacturing facility is also located in St. John's and all bags are designed + hand made there.  The facility is not open to the public on a regular basis.  We will announce special open house events on our social media (we would love for you to follow us there: Instagram & Facebook)
 
CAN YOU HOLD A BAG FOR ME?
We cannot hold bags. We do not offer local pick-up. Our manufacturing facility is located in St. John's, Newfoundland; all bags are designed and hand made there, but the facility is not open to the public.
 
 
I MISSED A SALE. CAN YOU APPLY A DISCOUNT THAT WAS PREVIOUSLY OFFERED?
We cannot apply discounts after a sale or discount offer has ended.
 
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© 2020 Ragmaw 

St. John's, Newfoundland