All items purchased at a discount, with a promotion code, are final sale. Items purchased at a discount using a promotion code are not eligible for return or refund.
All items in our 'Sale' section are final sale.
All 'Bag of the Month' pieces are final sale.
We hope you love your Ragmaw piece! But if you are not satisfied, please read below
To be eligible for a return, regular priced item(s) must be unworn and in the original condition it was received.
Please note: we do not offer exchanges; we will issue a refund to the original form of payment and you can then place a new order if you wish.
Please follow our suggested product care (see below); we are not responsible for damage that occurs if care instructions are not followed.
For bags purchased in-person from our St. John's studio:
Must be returned to us within7 daysof purchase date for a refund. Studio open on Wednesdays, 10am-5pm.
For bags purchased from our website for STUDIO PICK-UP:
Must be returned to us within7 daysof website purchase date for a refund. Studio open on Wednesdays, 10am-5pm.
For bags purchased+shipped from our online shop:
Please contact us (here) promptly via email. Return postage must be dated within 7 days of receiving your order for a refund (*please note, we can only refund the cost of the item, not the shipping charges). Return postage is your responsibility (Send via Canada Post *tracking is recommended, we are not responsible for packages lost in transit). Refunds are issued upon receipt of the item and take 5-10 business days to appear on your statement.
Address for returns:
P.O. Box 21123, MacDonald Drive
St. John's, NL
Above policies also apply to all purchases intended as Christmas gifts; currently, we do not offer a separate return policy for Christmas orders.
If you are unsure about which bag to purchase and you prefer to give a Ragmaw gift certificate instead of choosing a bag for your loved one, please contact us here -- we can add any amount that you like and shipping on gift certificates is free! This may be a safer option and allows the recipient to choose a bag at anytime - no expiry on gift certificates!