Return policy
  • All items purchased at a discount, with a promotion code, are final sale. Items purchased at a discount using a promotion code are not eligible for return or refund.
  • All items in our 'Sale' section are final sale.
  • All 'Bag of the Month' pieces are final sale.
  • We hope you love your Ragmaw piece! But if you are not satisfied, please read below
  • To be eligible for a return, regular priced item(s) must be unworn and in the original condition it was received.
  • Please note: we do not offer exchanges; we will issue a refund to the original form of payment and you can then place a new order if you wish. 
  • Please follow our suggested product care (see below); we are not responsible for damage that occurs if care instructions are not followed.
  • For bags purchased in-person from our St. John's studio:
Must be returned to us within 7 days of purchase date for a refund. Studio open on Wednesdays, 10am-5pm.
  • For bags purchased from our website for STUDIO PICK-UP:
Must be returned to us within 7 days of website purchase date for a refund. Studio open on Wednesdays, 10am-5pm.
  • For bags purchased+shipped from our online shop:
Please contact us (here) promptly via email. Return postage must be dated within 7 days of receiving your order for a refund (*please note, we can only refund the cost of the item, not the shipping charges).  Return postage is your responsibility (Send via Canada Post *tracking is recommended, we are not responsible for packages lost in transit). Refunds are issued upon receipt of the item and take 5-10 business days to appear on your statement. 
Address for returns:        
P.O. Box 21123, MacDonald Drive
St. John's, NL
A1A 5B2
  • Christmas Orders:
Above policies also apply to all purchases intended as Christmas gifts; currently, we do not offer a separate return policy for Christmas orders.
If you are unsure about which bag to purchase and you prefer to give a Ragmaw gift certificate instead of choosing a bag for your loved one, please contact us here  -- we can add any amount that you like and shipping on gift certificates is free!  This may be a safer option and allows the recipient to choose a bag at anytime - no expiry on gift certificates!
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© 2020 Ragmaw 

St. John's, Newfoundland