Policy Page
  • We will continue to offer a promotion each week, indefinitely, during the COVID-19 pandemic; you can find the current promotion code at the top of our website, please enter it upon checkout.

  • Promotions cannot be applied to orders retroactively; we cannot adjust pricing after an order is placed, nor can we process partial refunds. Please enter the promotion code upon checkout.

  • As such, there are NO REFUNDS, RETURNS or CANCELLATIONS on any orders during this time. All orders are FINAL SALE. Once an order is placed online, it will not be cancelled, refunded or accepted for return.  

  • The current policy has been implemented with careful consideration (as of March 31, 2020) and will apply for the duration of the COVID-19 pandemic. We understand that this policy may not be suitable for everyone. We will continue to provide the highest possible level of customer service and we respect your decisions regarding purchases based on the current policy.

  • ​Please note that this policy applies with no exceptions (no separate policy for gift purchases).​

  • We will ship orders on Thursdays only (please allow a few extra days for delivery; you will receive tracking info upon shipment). Orders will ship via Canada Post.

 

  • Please enter an email address that you use regularly -- we will send your tracking number to the email you provide upon checkout.

 

  • The pick-up option will not be available during the COVID-19 pandemic.

  • Please enter your address correctly upon placing your order; we are not responsible for address errors that may, in turn, result in delivery failures.

  • Shipping time frames are proving to be longer than normal; this is due to the several factors relating to the COVID-19 pandemic. You will receive tracking information once your order ships so that you can follow its progress; don't be alarmed if the 'expected delivery date' passes, we are here to follow the orders along their way and we are seeing delays of 1-7 days in some cases.

  • Follow us on Instagram (@ragmaw) for more updates.

                                    
 
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© 2020 Ragmaw 

St. John's, Newfoundland