POLICIES
Our website will only allow checkout to proceed after a customer manually checks a pop up box that requires review of our policies. By clicking the box/safeguard, a customer indicates that they have reviewed our policies which are as follows:
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All Ragmaw bags are FINAL SALE.
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There are NO REFUNDS, RETURNS, CANCELLATIONS, EXCHANGES or CHANGES on any orders. Once an order is placed online, it will not be cancelled, refunded or accepted for return.
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Please note that this policy applies with no exceptions and has been carefully considered given the handcrafted nature of each bag (no separate policy for gift/holiday purchases).
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We ship orders each Tuesday. You will receive tracking information upon shipment. Orders will ship via Canada Post. (Please note that shipment dispatch may be delayed during inclement weather, holiday seasons or other interruptions that are out of our control).
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Upon ordering, please enter an email address that you use regularly -- we will send your tracking number to the email you provide upon checkout. We cannot change your email address after an order is placed.
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Please enter your address correctly upon placing your order; we are not responsible for address errors that may, in turn, result in delivery failures. When a parcel is returned to us due to address errors, we are charged a return fee -- please note, we will not re-send your parcel without payment of the return fee plus another shipping fee. Orders returned to us due to address errors will not be refunded in any case.
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Promotions cannot be applied to orders retroactively; we cannot adjust pricing after an order is placed, nor can we process partial refunds. During promotions, please enter the promotion code upon checkout.
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If a parcel does not show up or appears to be lost in transit, Canada Post will open an investigation. A parcel will only be deemed as lost once the investigation concludes (typically 3 weeks). Customers must wait for the investigation conclusion before Ragmaw replaces or refunds a missing parcel